If you are homeless or at risk of homelessness, call Entrypoint Perth on 1800 124 684, or after hours, Crisis Care on 1800 199 008. For family and domestic violence support, call the Women's Domestic Violence Helpline on 1800 007 339 (24 hours). In an emergency, call 000.
If rent, mortgage repayments or bills are getting on top of you, you're not alone, and there is free help in Western Australia. This guide lists the main services for renters and families, checked on official websites on 22 October 2026. Services and rules change, so always check the linked page or call the service for your situation.
If you're homeless or at risk of losing your home
Entrypoint Perth (1800 124 684) helps people who are homeless or at risk in Perth and regional WA. It's open Monday to Friday 9am to 7pm and weekends 9am to 5pm, and closed on public holidays (Entrypoint Perth). In regional areas, Entrypoint mainly gives information about local accommodation and support options.
Outside business hours, Crisis Care (1800 199 008) can give advice about homelessness services (WA Government: Crisis Care).
Family and domestic violence
The Women's Domestic Violence Helpline (1800 007 339), including referrals to women's refuges, and the Men's Domestic Violence Helpline (1800 000 599) are both open 24 hours a day, 7 days a week (Department of Communities).
Help with bond, rent and arrears
The Department of Housing and Works offers a Bond Assistance Loan: an interest-free loan for a private rental bond and two weeks' rent in advance. Start by completing a Housing Options Assessment at any Housing office (WA Government: bond assistance loans). Eligibility and asset limits apply.
Free tenancy advice and your rights
Circle Green Community Legal gives free legal advice to renters across WA through a state-wide telephone advice line on (08) 6148 3636 (Circle Green: tenancy). Consumer Protection WA has official renting information, including safe tenancy options for people experiencing family violence.
A few rules worth knowing (Consumer Protection WA: rent increases):
- Rent can be increased no more than once every 12 months, with at least 60 days' written notice.
- If the rules aren't followed, you don't have to pay the increase.
Help with energy and water bills
The Hardship Utility Grant Scheme (HUGS) helps people in financial hardship who can't pay their energy or water bills. Applications start through your utility provider, usually after you've been on a payment plan (WA Government: HUGS). See the full list of concessions in WA.
National help, wherever you live
- Rent Assistance: an extra Centrelink payment if you get an eligible payment and pay rent above a certain amount (Services Australia).
- National Debt Helpline: free financial counselling on 1800 007 007 (ndh.org.au).
- Ask Izzy: a free directory of local food, housing and money help (askizzy.org.au).
Help in other states and territories is listed on our national housing help page.
About Nhanya Foundation
Nhanya Foundation is a registered charity based in Melbourne's west, Victoria. We can't provide direct support in Western Australia, so please contact the services above. If you're in Melbourne's west, call us on 03 8595 9012 or make a referral.
Live somewhere else? See housing help for every state and territory.