People Facing Housing Stress or Homelessness
Support for people whose current housing is unstable, unsuitable, at risk of breaking down or who are experiencing homelessness.
Accommodation support
Housing Help and Accommodation Support in Melbourne
We help people across Melbourne understand housing options, prepare applications, navigate tenancy matters and coordinate disability-related accommodation pathways, including SDA and SIL.
Important: Nhanya provides housing pathway and tenancy support. We do not operate crisis accommodation or a fixed residential facility, and we cannot guarantee a placement or approval.
Do you need urgent housing or safety help?
If you are in immediate danger, call 000. For crisis accommodation in Victoria, call the statewide homelessness line on 1800 825 955.
About This Service
Housing systems can be stressful and difficult to navigate. Nhanya works alongside individuals, families, carers, referrers, support coordinators, housing providers and community networks to make the next step clearer.
Support may involve identifying options, organising information, preparing applications, communicating with providers, coordinating referrals and planning a safer transition. The support offered depends on each person’s situation, eligibility and available services.
Who We Support
People come to Nhanya at different points in their housing journey.
People With Disability
Help to understand and coordinate disability-related accommodation pathways and connected supports.
Women, Young People & Families
Respectful pathways for people affected by hardship, family violence, trauma, disadvantage or limited support networks.
Culturally Diverse Communities
Clear, culturally responsive support for people facing language, migration or system-access barriers.
Families & Carers
Practical guidance for people helping someone understand options, prepare information or plan a transition.
Referrers & Coordinators
Collaborative support for professionals connecting a person with suitable housing and community pathways.
Aboriginal & Torres Strait Islander Communities
Culturally safe housing pathways developed with community input and respect for family, kinship and connection to Country.
What We Can Help With
Support is tailored to the person and the pathway they are exploring.
Emergency & Crisis Accommodation
Nhanya doesn't operate a refuge or crisis line itself, but can help you understand your options and connect with emergency accommodation and crisis accommodation services in Victoria.
Housing Options
Explore private rental, community or social housing, youth housing and other suitable provider pathways.
Applications & Information
Organise practical information, prepare rental or provider applications and understand requested documents.
Tenancy Support
Get tenancy assistance to understand tenancy expectations, communicate with landlords or providers and connect with relevant supported tenancy services.
Home Setup & Transition
Plan safer transitions and connect with practical setup, furniture or community support where appropriate.
Supported & Disability Accommodation
Understand and apply for Specialist Disability Accommodation (SDA) housing, Supported Independent Living (SIL) vacancies, Short Term and Medium Term Accommodation, and disability rental assistance - including support for psychosocial and mental health-related disability.
Connected Services
Coordinate with support coordinators, therapists, housing workers and suitable specialist or registered providers.
How Support Works
A straightforward process focused on the most useful next step.
Tell Us What Is Happening
Contact us or submit a referral with a short description of the current housing situation.
Discuss Needs & Urgency
We clarify goals, risks, current supports, eligibility and any immediate referral needs.
Map Suitable Pathways
We identify realistic options, information requirements and relevant providers or services.
Coordinate Next Steps
Where appropriate, we help with applications, communication, referrals and transition planning.
Our approach
Clear, Respectful and Persistent
Nhanya means persistence. We listen first, explain options plainly and stay focused on practical steps that respect the person’s choices, culture and circumstances.
- Person-centred and consent-led
- Culturally responsive communication
- Collaboration with families and service partners
- Honest information about eligibility and availability
- No promises of housing, funding or provider approval
Frequently Asked Questions
Does Nhanya provide crisis accommodation?
No. Nhanya does not operate crisis accommodation or a fixed residential facility. We provide practical housing pathway, tenancy and referral support. If you are in immediate danger, call 000. For crisis accommodation in Victoria, call the statewide homelessness line on 1800 825 955.
Can Nhanya guarantee a rental, SIL or SDA placement?
No. Nhanya cannot guarantee accommodation, tenancy approval, SDA approval, SIL placement or emergency housing. Outcomes depend on individual circumstances, eligibility, funding, provider capacity and suitable vacancies.
Who can ask Nhanya for accommodation support?
Individuals, families, carers, support coordinators and other referrers can contact Nhanya to discuss housing stress, unsafe living conditions, tenancy difficulties or disability-related accommodation needs.
How do I start?
Contact Nhanya or submit a referral with a short description of the current situation. The team will discuss needs, urgency, eligibility and available next steps.
Can Nhanya help me apply for tenancy assistance?
Yes. We can help you understand tenancy assistance options, prepare paperwork and communicate with landlords, agents or housing providers. We cannot guarantee approval or outcomes — these depend on the provider, your eligibility and availability.
Can Nhanya help me find SDA housing or SIL vacancies?
Yes. We can help you understand Specialist Disability Accommodation (SDA) and Supported Independent Living (SIL) options and connect you with registered providers to explore vacancies. We cannot guarantee SDA approval, funding or a SIL placement.
Does Nhanya provide disability rental assistance?
We help people with disability understand rental options, prepare applications and connect with disability-specific housing supports. We do not provide rental subsidies or guarantee a tenancy outcome ourselves.
Looking for other services too? See our Housing & Homelessness Resources page for family violence, tenancy and financial counselling contacts.
Start With a Conversation
Tell us about the current housing situation and we will help you understand whether Nhanya can assist and what the next step may be. Prefer to talk it through first? Call our team on 03 8595 9012.